Characterize the major groupware tools and explain how they would be implemented within an organization.

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. Characterize the major groupware tools and explain how they would be implemented within an organization.

. Sketch out the major components of a knowledge repository and explain how
organizations and organizational users would make optimal use of one.

. Describe how e-learning and knowledge management intersect and in which ways
they differ.

. Identify emerging technologies and describe how they may be applied in a KM
context.

. Compare and contrast the skill set and technology expectations of the baby
boomer and the millennial generations.

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