Compare and contrast KM applications that are driven by an objective of reuse versus those driven by an objective of innovation.

1. Compare and contrast KM applications that are driven by an objective of reuse
versus those driven by an objective of innovation.

2. What are the major steps involved in developing a KM strategy? What sorts of
information is needed in order to recommend a KM strategy to an organization? List
the major categories of stakeholders who should be involved in the strategy formulation process.
3. What are some of the pros and cons of a web-based questionnaire versus face-toface interviewing when conducting a knowledge audit (refer to chapter 4)?