Why is it important to match supply and demand? If a manager believes that supply and demand will not be equal, what actions could the manager take to increase the probability of achieving a match?

Many organizations offer a combination of goods and services to their customers. As you learned
in this chapter, there are some key differences between the production of goods and the delivery of
services. What are the implications of these differences relative to managing operations?

. Why is it important to match supply and demand? If a manager believes that supply and demand

will not be equal, what actions could the manager take to increase the probability of achieving a
match?